Refund Policy
No ambiguity. No fine print traps. Exactly when refunds apply, how they are calculated, and how to request one.
Overview
AdnanBuilds (adnanbuilds.online) is a digital studio offering bespoke full-stack development, UI/UX design, and related digital services. This Refund Policy sets out, in precise terms, when refunds apply, how they are calculated, and how to request one.
We do not offer blanket no-questions-asked refunds, because every project begins with real time and real work invested. However, we have fair, specific conditions under which full or partial refunds are issued — and this document spells out every one of them. No hidden gotchas.
This policy applies to all paid engagements brokered through adnanbuilds.online, including but not limited to: fixed-scope project contracts, retainer agreements, digital product purchases, and any packaged service listed on our services page.
Effective Date
This policy is effective from January 1, 2026 and was last reviewed in April 2026. Any engagement entered into on or after this date is governed by the version of this policy in effect at the time of the signed project scope document or payment confirmation.
Service Types & Refund Eligibility
Refund eligibility differs by the nature of the engagement. The following table outlines each service category and its baseline refund treatment before any project-specific terms apply:
| Fixed-scope project | Refund on unstarted milestones; no refund on completed or in-progress deliverables |
| Retainer (monthly) | Pro-rated refund for unused days if cancelled within the first 5 business days of a billing cycle |
| Discovery call | Free of charge — no payment, no refund required |
| Digital product (template / asset) | No refund once the download link has been accessed; replacement for technical defects |
| Course / educational content | Full refund within 7 days of purchase if less than 20% of content is consumed |
| Consulting / audit session | Full refund if cancelled ≥ 48 hours before the scheduled session; no refund after session delivery |
| Rush / expedited service fee | Non-refundable once work has commenced under rush conditions |
Every fixed-scope project begins with a written scope document you sign before any payment is processed. That document includes milestone breakdowns, payment schedules, and any project-specific refund terms that supersede or supplement this policy. In the event of conflict, the signed scope document governs.
When You Are Entitled to a Full Refund
A full refund of the amount paid will be issued without dispute in any of the following circumstances:
- →You cancel the engagement before any work has commenced — meaning before discovery, planning, research, or any billable activity has begun on your project.
- →AdnanBuilds is unable to start the project within the agreed commencement window (typically 5 business days from contract signing) due to our own scheduling or capacity constraints.
- →A deliverable is materially non-functional — it does not meet the agreed technical specification in a fundamental way — and we are unable to resolve the issue within two rounds of revisions.
- →AdnanBuilds cancels the engagement unilaterally for any reason other than your breach of the project agreement.
- →A duplicate payment has been made in error. We will identify and reverse duplicate charges within 48 hours of detection.
In the scenarios listed above, you do not need to justify, negotiate, or argue for your refund. These are non-discretionary. Email adnan@adnanbuilds.online, reference your invoice number, and the refund will be processed within the timelines stated in Section 07.
Partial Refunds & Mid-Project Cancellations
When a project is cancelled mid-engagement, refund amounts are determined by the proportion of work completed at the time of cancellation. We do not charge for future work. We do charge fairly for work already done.
How We Calculate Partial Refunds
For milestone-based projects: you receive a refund on all milestones not yet started. Milestones in progress at the time of cancellation are charged at 50% of their milestone value. Completed milestones are non-refundable. For time-based retainers: a pro-rated refund is issued for unused business days remaining in the current billing cycle, calculated as (unused days ÷ total billing days) × monthly retainer amount.
| Milestone not started | 100% refund of that milestone's payment |
| Milestone in progress | 50% refund of that milestone's payment |
| Milestone completed | 0% refund — work delivered |
| Retainer — unused days | Pro-rated refund for remaining business days |
| Retainer — used days | No refund for days already utilised |
Any deliverables produced up to the point of cancellation — designs, code, documentation, strategy documents — remain yours to keep. You are not paying for something you won't receive. The non-refundable portion reflects real work that produced real output.
Client-Side Project Pause
If you pause a project for more than 30 consecutive days without a mutual written agreement, it is treated as a mid-project cancellation. The refund calculation above applies. Re-engaging after a lapse of 30+ days may require a new scope document and revised timeline.
Non-Refundable Items
The following items and fees are explicitly non-refundable in all circumstances. This list is exhaustive — if something is not here, it may be eligible for a refund under another section.
- →Third-party costs paid on your behalf — domain registrations, hosting fees, software licences, API credits, stock assets, or any external service procured specifically for your project.
- →Rush or expedited delivery fees, once work under rush conditions has commenced.
- →Completed and approved deliverables — once you have reviewed, approved, and signed off on a deliverable, it is non-refundable regardless of later change of direction.
- →Revisions beyond the contracted scope — additional revision rounds agreed in writing outside the original scope are billed separately and non-refundable.
- →Digital products and downloadable assets once the download link has been accessed or the file has been opened.
- →Consulting or advisory sessions once the session has taken place.
- →Setup and onboarding fees, where separately itemised in the project scope.
A change of business direction, rebranding decision, internal restructure, or simple change of mind after work has commenced is not grounds for a refund on completed or in-progress deliverables. We encourage thorough discovery before signing — which is why our discovery calls are free.
Revision Policy & Defect Resolution
Before a refund is considered for quality-related reasons, the following resolution process must be followed. Our goal is to deliver work that meets your brief — not to issue refunds.
Included Revisions
Every project scope document specifies the number of included revision rounds. Revisions within scope are addressed within the agreed turnaround time at no additional cost. Revision requests must be submitted as a single consolidated list per round — not incrementally.
Defect vs. Change of Scope
A defect is a deliverable that fails to meet the written specification in the project scope document. A scope change is a new requirement, preference shift, or direction change that was not in the original scope. Defects are resolved free of charge. Scope changes are quoted and billed separately. We will always be transparent about which category a request falls into.
| Bug or technical defect | Fixed free of charge within the support window (30 days post-delivery) |
| Design that misses the brief | Addressed in revision round at no cost if within scope |
| New feature not in original scope | Quoted separately — not a defect |
| Style preference change | Quoted separately if revision rounds are exhausted |
| Third-party service failure | Supported diagnostically; liability rests with the third party |
If a genuine defect cannot be resolved after two revision rounds, you may request a partial or full refund for the affected deliverable. We will assess the request against the original scope document and respond within 5 business days with a refund determination and amount.
How to Request a Refund
Refund requests are handled directly — no ticketing system, no bots, no automated queues. Here is exactly how the process works:
- →Email adnan@adnanbuilds.online with the subject line: 'Refund Request — [Your Invoice Number]'.
- →Include: your full name, the project name or invoice number, the amount paid, the date of payment, the specific reason for the refund request, and which section of this policy you believe applies.
- →We will acknowledge your request within 24 hours on business days (Monday–Saturday, IST).
- →We will review and respond with a refund decision within 5 business days of acknowledgement.
- →If your refund is approved, we will initiate the transfer within 2 business days of the decision.
- →Funds will appear in your account within 5–10 business days depending on your payment method and bank processing time (Razorpay: typically 5–7 days; Stripe: typically 5–10 days).
The clearer and more specific your request, the faster we can process it. Include your invoice number, the exact amount in question, and a one-paragraph description of the situation. Vague requests require back-and-forth that slows resolution for both parties.
Payment Method & Currency
Refunds are issued to the original payment method only. We do not refund to a different card, account, or currency. If the original payment method is no longer active, contact us and we will work out an appropriate resolution. Refunds are processed in the original transaction currency. Exchange rate fluctuations between payment and refund date are outside our control and are not compensated.
Disputes & Chargebacks
We strongly prefer to resolve any payment disagreement directly before it escalates to a chargeback or formal dispute. Here is our position and process:
Before initiating a chargeback with your bank or card provider, email adnan@adnanbuilds.online. Chargebacks take weeks to resolve through payment processors, freeze funds on both sides, and result in unnecessary friction. We have resolved every legitimate dispute raised directly with us without escalation.
Chargeback Policy
If a chargeback is initiated without prior contact, we will respond to the payment processor with all relevant documentation — the signed project scope, delivery confirmations, communication records, and any revision approvals. This documentation is comprehensive and routinely upheld by payment processors. Fraudulent chargebacks for services legitimately delivered will be contested in full.
Dispute Resolution
If direct communication does not resolve a dispute, the matter is governed by Indian law and the parties agree to attempt mediated resolution before any legal proceedings. Jurisdiction is Hyderabad, Telangana, India. For international clients, we agree to good-faith remote mediation as a first step.
Fraud Prevention
All payments are processed through Razorpay and Stripe, both of which maintain PCI-DSS compliance and fraud monitoring. If you believe a payment was made fraudulently using your details, contact your bank immediately and notify us so we can place a hold on associated project activity.
Exceptional Circumstances
We are human beings running a human business. We recognise that unusual, difficult, or unforeseen situations arise. This section addresses circumstances not covered neatly by the standard policy:
Medical or Personal Emergency
If you experience a serious personal or medical emergency that prevents you from continuing a project engagement, contact us as early as possible. We will pause the project without penalty, reassess timelines, and discuss refund options on a case-by-case basis with empathy rather than rigidity. Documentation may be requested for significant refund amounts.
Force Majeure
If AdnanBuilds is unable to deliver contracted work due to events genuinely outside our control — natural disaster, prolonged internet infrastructure failure, critical health emergency — we will notify you immediately, offer a revised timeline, and issue a full refund for any undelivered milestones if continuation is not feasible.
This policy exists to be fair, not to be weaponised. If a situation arises that this document does not address clearly, we will apply the principle of fairness: you should not pay for work you did not receive, and we should be fairly compensated for work we genuinely delivered.
Goodwill Credits
In cases where a refund is not technically applicable but we determine that the outcome did not meet a reasonable standard of quality, we may offer service credits toward a future engagement in lieu of a cash refund. This is always offered, never imposed — you may decline and request a formal refund assessment instead.
Policy Changes
This Refund Policy will be updated when our service offerings, pricing structures, or operational practices materially change. The version of this policy in effect at the time your project scope document is signed governs your engagement — not any later version.
- →Material changes will be communicated to active clients and newsletter subscribers via email at least 7 days before taking effect.
- →Minor edits (clarifications, grammar, non-substantive language) are updated on this page without separate notification.
- →The effective date and last-reviewed date at the top of this document will always reflect the current version.
- →The prior version of this policy is available on request by emailing adnan@adnanbuilds.online.
- →Continuing to engage AdnanBuilds after a policy update is communicated constitutes acceptance of the updated terms for new engagements.
We will not reduce client protections under this policy without explicit advance notice and a reasonable opt-out window for ongoing engagements. Your existing agreements are honoured under the terms in effect when they were signed.
Contact
All refund requests, questions about this policy, and payment-related concerns are handled personally. No support tickets. No queues. A real response within 24 hours.
Primary Contact
Email: adnan@adnanbuilds.online — Subject line: 'Refund Request — [Invoice Number]' or 'Refund Policy — [Your Question]'. We acknowledge within 24 hours on business days and resolve refund requests within the timelines stated in Section 07.
Business Address
AdnanBuilds · Hyderabad, Telangana, India · adnanbuilds.online. For formal legal correspondence, please email first to receive the registered correspondence address.
Every legitimate refund request submitted through the process in Section 07 has been resolved without escalation. We want the same for yours. Email us first — the answer will almost always be faster, fairer, and less frustrating than any alternative route.
We handle every request personally.
Email us with your invoice number and a brief description of the situation. No chatbots, no ticket queues. A real response within 24 hours on business days.